The Village of Glenview

Telecommunicator Position


Glenview Public Safety Dispatch Center

The Glenview Public Safety Dispatch Center (GPSDC) currently dispatches for 14 communities and has two dispatch centers,  in Glenview (South) and Highland Park (North). As the GPSDC continues to grow there will be opportunities for future employment. When full-time positions become available, internal part-time candidates are commonly provided the first opportunity to apply.

The GPSDC has grown over the past ten years, starting with the consolidation of the Village of Glenview’s police and fire dispatch centers. In 2009, the Village of Glenview established an agreement with the Village of Grayslake to provide dispatch services. In 2010, GPSDC started providing dispatch services for the Village of Hainesville. In 2012, the GPSDC expanded once again to provide dispatch services to the Villages of Niles and Morton Grove. In 2014, the GPSDC began dispatching for Lake Bluff, Lake Forest, Highland Park, and Highwood and established a second dispatch centerin the Highland Park Police Department, also known as GPSDC-N. This most recent service expansion brought an opportunity to provide redundant dispatch services, which allows all communities to be dispatched from either the GPSDC-N or GPSDC-S locations in an emergency or communications failure.  In 2017, the Villages of Lindenhurst, Glencoe, Kenilworth, Northfield, and Winnetka were added to GPSDC. The two dispatch centers serve approximately 240,000 residents, answer approximately 300,000 calls and handle over 200,000 calls for service per year.

Village of Glenview – Police and Fire
Village of Grayslake – Police
Village of Hainesville – Police
Village of Morton Grove – Police
Village of Niles – Police
City of Highland Park – Police and Fire
Village of Lake Forest – Police and Fire
Village of Lake Bluff – Police and Fire
Village of Highwood – Police
Village of Glencoe- Public Safety (Police and Fire)
Village of Kenilworth- Police
Village of Winnetka- Police
Village of Northfield- Police
Village of Lindenhurst- Police


911 Public Safety Telecommunicator

The Village of Glenview, Illinois (population 45,417) is seeking full-time  911 Public Safety Telecommunicators to become part of the Glenview Public Safety Dispatch Center team. The opportunity to submit an application for employment is currently open ended, with periodic opportunities for testing and advancement in the recruitment process (see application instructions for more information).  The purpose of this position is to receive and process emergency and non-emergency calls from the public requesting police, fire, medical or other emergency services. Determine the location and nature of the emergency, establish priorities, and dispatch police, fire, ambulance or other emergency units as necessary in accordance with GPSDC’s policies, procedures and guidelines. Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police, fire and medical units. Monitor and process direct emergency alarms, answer and process non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. Monitor multiple public safety radio frequencies. Operate a variety of communications equipment including Computer Aided Dispatch (CAD), radio consoles, telephones and other computer systems. Maintains required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries. Additional duties include monitoring dispatch equipment and systems; researching computer records, updating and maintaining computer files and databases; answering routine questions, and completing general office duties.

Qualifications

Requirements include a high school degree or equivalent. A minimum of one year of direct 911 dispatching experience is preferred. Must have the ability to read and speak English, read contents on a computer screen and observe the work site simultaneously. The successful candidate will have a strong work ethic and a sense of duty and responsibility to the safety and welfare of the public, and be able to communicate effectively, both orally and in writing. Attention to detail and ability to work successfully with other team members is a must. The ability to work effectively under sometimes stressful situations is a must. Successful candidate must be willing to work days, evenings, weekends, and holidays, and must be available for shift coverage with short notice or very short notice. Successful candidate is required to provide evidence of Emergency Medical Dispatch (EMD) certification within one year of hire and evidence of LEADS certification within six (6) months of hire as a condition of continued employment.

Telecommunicator salary and benefits

SALARY: The starting annual base salary for this position is $53,100 (i.e. Step 1, effective 1/1/2019) with a competitive benefit package. A typical employee will earn a base salary of $58,410 in their first year due to the structure of 12 hour shifts and the scheduled overtime pay that is part of the base schedule. The position is non-exempt under FLSA.

PENSION: Eligible for participation in the Illinois Municipal Retirement Fund (IMRF)

HEALTH INSURANCE: Eligible for participation in Blue Cross Blue Shield HMO-BA or PPO health insurance plans. Employees contribute 16% of the premium for the HMO-BA and 19% for the PPO.

ACCRUED LEAVE: Eligible for 80 hours of vacation, 56 hours of holiday, 40 hours of personal leave and accrue 8 hours of sick leave per month. The accruals will be pro-rated based on date of hire.

UNIFORMS: Initial uniforms are provided, and then an annual uniform allowance of $600

DISPATCH CENTER ASSIGNMENT: The location assignment is dependent on staffing needs.

SHIFT DESCRIPTION: The Dispatch Center operates under two 12 hour shifts, with a 14 day rotation. Shift 1: 6:00am - 6:00pm, Shift 2: 6:00pm - 6:00am. Week 1 - Work: Monday, Tuesday, Friday, Saturday, Sunday. Week 2 - Work: Wednesday Thursday. Dispatchers are required, on occasion to work 18 consecutive hours and are required to work days, evenings, nights, weekends, and holidays, and must be available for shift coverage with short notice or very short notice.


Pre-employment process 

Application Instructions:

  • Submit resume, and cover letter. Faxed, Emailed, or hard copy resumes will not be accepted.
  • All communications regarding the process will be sent via email.

Selection Process:  Candidates who meet the minimum qualifications will be asked to participate in an online test. Candidates passing the online test will be considered for an oral interview including a confirmation test. Finalists will be subject to a pre-employment background investigation including but not limited to: polygraph, criminal background check, current and previous employment verification, and reference check. All applicants receiving conditional offer of employment shall undergo a psychological examination and medical physical including drug screening.

The Village of Glenview is an Equal Employment Opportunity Employer



Apply For This Position